Why this matters
Most places aren't designed for SEND families. A small number of changes can make the difference between a family attending and feeling welcome — or never coming back.
Information
- Provide an Easy Read version
- Use clear sans-serif fonts (Arial, Verdana, OpenDyslexic) at 12pt+
- Short sentences, one idea per line
- Avoid jargon and acronyms (or define them)
- Use symbols and pictures alongside text
- Offer audio, video and BSL versions where possible
- Send information in advance, not on the day
Communication
- Allow extra processing time
- Don't insist on eye contact
- Be okay with stimming, fidgeting and movement
- Accept written, typed, signed, or AAC communication as equal
- Check in: "Was that clear?" rather than "Do you understand?"
- Avoid sarcasm and idioms with literal thinkers
Sensory environment
- Quiet zones / chill-out spaces available
- Option to dim lights and lower music
- Sensory boxes with fidgets, ear defenders, sunglasses
- Predictable, non-flashing lighting
- Avoid strong scents and perfumes
- Clear signage with symbols and words
Physical access
- Step-free access throughout
- Accessible toilets — and a Changing Places toilet if possible
- Wide doorways and clear walkways
- Seating with backs and arms at intervals
- Quiet route to the exit
- Space for wheelchairs, frames and buggies
Events and activities
- Publish a visual schedule and "what to expect" guide in advance
- Allow early entry / late entry
- Offer a relaxed performance / quiet hour
- Don't require sign-up to talk to strangers
- Provide name badges with role and pronouns
- Allow parents and PAs to stay with the child as long as needed
- No surprises — flag any sudden noise, lights, animals, food
Staff awareness
- Train all staff (not just SEND leads) in basic SEND awareness
- Believe disclosed needs without demanding proof
- Don't ask intrusive questions
- Offer help, then accept "no thanks"
Quick wins for any organisation
- Add an accessibility page to your website
- Publish a visual story / "what to expect" guide
- Offer one quiet hour per week
- Train your staff
- Ask SEND families what they need — and listen
Accessibility is not extra. It's the basics done properly.